![]() Royal Mail: 20kg, 61x46x46cm EVRi: 15kg, 120圆0圆0cm InPost Lockers: 15kg,41cm x 38cm x 64cm Asda toyou: 25kg, 90圆0圆0cm What happens next with my return? You don't have to use your ASOS packaging - as long as the items are packed securely and the correct label is attached, we'll be able to process each of your returns as soon as they reach the warehouse.ĭepending on your carrier, please make sure your parcel doesn't exceed the sizes listed below otherwise the carrier may not be able to accept it. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging. You can also send us any opened or used ASOS packaging that you’ve received with any recent orders. Once your returned items are received at our warehouse, we'll send you return confirmation emails for each order. You'll receive a QR code or label once your return has been created, which you'll need to present when dropping off your return, along with your tracking number so you can track your return. If all of the items don't fit into one parcel, you'll need to create a separate return and return your items in more than one parcel. Please make sure that all items you have selected to return fit in one parcel. Just select the items you'd like to return from each order in ' My Account' and follow the instructions on screen. When creating your return in My Account, you’ll be shown any items that can be returned in the same parcel. If you have items from more than one order that you'd like to return, you can send them back in the same parcel. InPost Instant Returns Locker finder - available 24/7, InPost Lockers can be found in handy locations like train stations and supermarkets. Royal Mail Post Office finder - use the Filters tool next to the postcode search bar to see which Post Office locations offer print returns label services in store. Find the nearest drop-off location for your chosen carrier below:ĮVRi Drop Off - select Refine Search - pay, print or return in store to see which EVRi locations offer the print in store option. Your QR code can be used at any drop-off point that offers the same returns service as the one you selected when creating your return. ![]() *All returns are subject to our original condition and fair use policies set out in our Returns Policy. You have 28 days from the date your order was delivered or available for collection to return it for a refund. Thinking of booking a collection for your return? Click here to find out more about EVRi Collections, and click here for more information on Royal Mail Parcel Collect. Returning items sold and shipped by an ASOS Brand Partner? Find out how to return to an ASOS Brand Partner here. ![]() Get more information returning from The Channel Islands or if you need to return your order from the Isle of Man, click here. If you have parcels that have been shipped from multiple warehouses, you can follow our usual returns process and return them to the same location. ![]()
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